We want your online shopping experience with the Red Elephant Gallery to exceed your expectations. Our intention is to provide up-to-date and correct details on this site at all times. But please understand that we are a small, family owned gallery and sometimes, despite our best efforts, this just doesn’t happen. Our business policies are below, but feel free to call us with any questions or concerns you may have.

Select a link to read a specific policy.

WEB SITE DEPICTION | AVAILABILITY
RETURN/EXCHANGE POLICY | CANCELLATION/CHANGE POLICY
CHECK POLICY | SHIPPING COSTS | INTERNATIONAL

WEB SITE DEPICTION
Since each item is individually handmade there will be slight variations from piece to piece. Please note that the actual piece that you receive may be slightly different but will have the same sense and feeling of the depiction.
All monitors are not created equal so we cannot guarantee that your display will be exact. We make every attempt to give you as accurate a depiction as possible with regard to color and details.

AVAILABILITY
All of our merchandise is handmade one-of-a-kind or limited production. Every attempt is made to give you the most precise information for availability and delivery time. We update our site daily so unless noted only the items we have in stock are viewable on our site. Occasionally, an order will be placed for an out of stock item before the site has been updated. If we are out of stock on any items on your order, we will notify you as soon as possible with availability dates or to offer alternatives. If an item is in inventory it will ship out within 2 business days. In all cases you will receive confirmation of shipment via email. If you have any questions concerning availability or delivery please contact us prior to ordering at info@redelephantgallery.com or 1.401.965.0724.

RETURN/EXCHANGE POLICY

A Return Authorization number (RA#) is required for all returns or exchanges and may be obtained by calling the Red Elephant Gallery at 1.401.965.0724 or emailing info@redelephantgallery.com. Returns received without an RA number will not be accepted.

Returns for refund may be made by requesting a Return Authorization (RA#) number within 10 days of receipt of shipment and initiating shipment via insured carrier back within the next 3 days. Only items that are in the original packaging and have not been used or worn may be returned.

Refunds are only available to the original purchaser of an item. Store credit will be given for sale items and those items returned by a third party.

Special Order items are not returnable.

Shipping and handling will not be refunded. Customer is responsible for all return shipment costs.

We will gladly exchange any item within 30 days of the shipping date provided it is in its original packaging, has not been used or worn and is accompanied by the original receipt. Please contact us for a return authorization number and ship item via insured carrier within 3 days of receipt of the RA number. When your shipment is received the new item will be shipped to you. Shipping costs are the customers responsibility.

CANCELLATION/CHANGE POLICY
If you would like to change your order please call us at 1.401.965.0724. Orders may be cancelled within 24 hours of placing the order provided it has not shipped.

CHECK POLICY
We gladly accept checks as a form of payment. We reserve the right to hold
the order until the check clears. For faster service, use a money order or
certified check. There will be a $35.00 service fee for all returned
checks.
Please send your order and check to:
Red Elephant Gallery
51 Everett Street
Bristol, RI 02809

STANDARD SHIPPING COSTS
order total/shipping
$0-$25/$7.95
$25.01-$50/$8.95
$50.01-$150/$9.95
$150.01-$1500/$0
Over $1500/call for rates

INTERNATIONAL ORDERS
Orders shipped out of the United States and Canada are subject to additional charges. There is no express shipping outside the continental U.S. Please contact us via e-mail info@redelephantgallery.com or telephone 1.401.965.0724 (outside the USA) and we will calculate the additional shipping and handling charges. At the arrival of the shipment, the recipient will have to pay for any duties, taxes and tariffs that may apply.